Terms of Service
Welcome to Lighthollowlane. These Terms of Service describe the rules and responsibilities for using our website, downloading budgeting templates, and engaging our advisory services. By accessing or using our site and services you agree to these terms. If you do not agree, please do not use our services. These terms cover how we provide templates, advisory work, and related materials. They also explain payment terms, intellectual property rights, disclaimers, and the process for resolving disputes. We encourage organizations to review these terms before engaging. For service-specific terms or contracts, the separate engagement agreement will take precedence where it is explicitly accepted by both parties. For questions about these terms, contact us at [email protected] or via our contact page.
Use of services and website
Lighthollowlane provides budgeting templates, advisory consultations, and related resources. Our website and materials are for informational use and to support business planning. When you download templates or request a proposal, you represent that you have authority to act on behalf of your organization if submitting on its behalf. Use of our templates and the decisions you make based on them remain the responsibility of your organization. We aim to deliver accurate and helpful materials but we cannot guarantee that templates will align perfectly with every operational environment. For paid engagements, a separate engagement letter or contract will define deliverables, timeline, and acceptance criteria. Access to certain materials or downloads may require registration or contact information. You agree not to use our services for unlawful activities or to attempt to circumvent any usage restrictions. We reserve the right to suspend or terminate access for misuse or violations of these terms.
Fees, payment, and refunds
Fees for advisory services, coaching engagements, and custom template development are set forth in the applicable proposal or engagement letter. Unless otherwise agreed, fees are payable in U.S. dollars and invoiced according to the payment schedule in the engagement documents. For one-time template purchases, payment is due at checkout. For recurring services, fees are billed monthly or as described in the agreement. If an invoice remains unpaid beyond stated terms, we may suspend services until payment is made. Refunds are handled on a case-by-case basis and depend on the service type and the stage of delivery. If you require invoicing or purchase orders, please notify us before engaging so we can accommodate billing preferences. Taxes, where applicable, are the responsibility of the client unless otherwise specified. For disputes about charges, contact [email protected] and we will review the matter promptly.
Intellectual property and licensed use
All content on the Lighthollowlane site, including templates, reports, design, logos, and written materials, is owned by Lighthollowlane LLC or our licensors and is protected by copyright and other intellectual property laws. When you download a template or receive deliverables as part of an engagement, we grant you a limited, non-exclusive license to use the materials internally for your organization’s budgeting and planning. Redistribution, sublicensing, resale, or public sharing of templates and proprietary deliverables is not permitted without our prior written consent. If you provide feedback, suggestions, or modifications, you grant Lighthollowlane a non-exclusive, perpetual, royalty-free license to use that feedback to improve our services. If a separate agreement specifies different intellectual property terms, that agreement will control. If you believe content on our site infringes your intellectual property, contact us at [email protected] with details so we can evaluate and respond according to applicable law.
Disclaimers, limitation of liability, and indemnity
Our budgeting templates and advisory guidance are provided to support decision-making; they do not constitute financial, legal, or tax advice. Users should consult their own advisors for advice specific to their circumstances. To the fullest extent permitted by law, Lighthollowlane provides services and materials on an as-is basis and disclaims all warranties, whether express or implied, including merchantability and fitness for a particular purpose. We make reasonable efforts to ensure accuracy but do not guarantee results or outcomes from using our templates or recommendations. In no event will Lighthollowlane or its affiliates be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our services, even if advised of the possibility of such damages. Our total aggregate liability for direct damages shall be limited to fees paid by the client to Lighthollowlane for the particular service giving rise to the claim in the twelve months preceding the claim. Clients agree to indemnify and hold Lighthollowlane harmless from claims arising from their misuse of templates or from reliance on client-submitted data that is inaccurate or incomplete.
Termination and suspension
Either party may terminate a paid engagement as provided in the engagement agreement. For website access, we may suspend or terminate accounts for violations of these terms, unlawful conduct, or nonpayment. If we suspend services, we will provide notice where practicable and an explanation of the reason. Upon termination of a paid engagement, fees due for work performed up to the termination date remain payable. We may retain certain records for compliance and tax purposes. Termination does not affect rights or obligations that accrued prior to termination, and clauses intended to survive termination, including intellectual property, limitation of liability, and payment obligations, will continue to apply as set forth in these terms or in the applicable agreement.
Governing law and dispute resolution
These Terms of Service are governed by the laws of the State of California, United States, without regard to conflict of law provisions. Any dispute arising out of or relating to these terms or services will be resolved through good faith discussions between the parties. If informal resolution is not possible, the dispute will be submitted to binding arbitration in San Francisco County, California, or another mutually agreed forum, subject to applicable arbitration rules. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened intellectual property infringement or unauthorized disclosure of confidential information. If a provision of these terms is determined to be unenforceable, the remaining provisions remain in full force and effect.
Changes to these Terms
We may update these Terms of Service from time to time to reflect changes in our services or legal requirements. Material changes will be posted on this page with an updated effective date. Continued use of our site or services after such updates indicates your acceptance of the revised terms. For customers under a separate engagement agreement, those contract terms govern the client relationship and will control over these general terms where explicitly stated. If you have questions about a change or need a copy of prior versions, contact [email protected] and we will provide assistance.
Contact and notices
For notices, billing inquiries, or privacy requests, please use the following contact information. Formal notices may be sent by email or by mail to the address below. We will respond promptly and direct the inquiry to the appropriate team for resolution.
123 Market St, Suite 400
San Francisco, CA 94103
📞 +1 (415) 555-0134 [email protected] [email protected]